ALL LOCAL ORDERS ARE NOW SHIPPING IN SF-EXPRESS



CUSTOMER CARE

Delivery time

1. Local Order (Hong Kong)

Shipment will be made by SF Express within 2-5 business days after the order confirmation.(Pre-order items are exception)

 2. Oversea order (Countries outside of Hong Kong):

Shipment will be made by Hong Kong Post Office within 3-5 business days after the order confirmation.(Pre-order items are exception)

**In view of COVID-19, Surface mail(with tracking) is the only available option for overseas orders. Approx. 20-90 days to arrive, depends on the destination. Please email us for details.

Air mail will remain suspended until further notice from the post office.**

 

Cancellation or Exchanges

Cancellation after order confirmed and change in contents of order cannot be received.

 

Returns and Exchanges

1. Returns and Exchanges of Defected products.

If there are defects or failures in the item purchased, the defective part will be checked and respond with the exchange or refund.

<Procedure>

  • Please contact customer support ([email protected]) within seven days of receiving the products.
  • Please note that returning of the products after 8 days will not be accepted.
  • Refund will be made in case the same item is out of stock.

※ Not accepting returns and exchanges for the products purchased through other sites, please contact the dealer of the purchased.


2. Returns and Exchanges of Non-defective products

Please note that we do not accept any returns and exchanges due to customer's convenience.